QUALIFICATIONS AND JOB DESCRIPTION
The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.
We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.
Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.
The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.
We are looking for a " High Touch Engineer" for our customer who has established itself as a major player in “Information Technology”.
QUALIFICATIONS
- At least 5 years of experience in network technologies.
- CCIE or CCNP Certifications
- Proficiency in Routing and Switching (R&S), Application Centric Infrastructure (ACI), Data Center (DC), and Nexus technologies.
- Strong communication skills in Turkish and English.
- Proven ability in customer relationship management and problem-solving.
- Team-oriented with demonstrated leadership capabilities.
- Flexible and adaptable to on-site support visits and variable working hours.
- Proficient in preparing technical reports and delivering presentations.
- Solid business awareness to understand the commercial impact of network management decisions.
JOB DESCRIPTION
- Analyze the operational needs of customer network infrastructures.
- Lead problem resolution efforts for complex and critical network issues.
- Conduct root cause analysis and prepare detailed technical reports.
- Develop network-level solutions using products and technologies.
- Collaborate with Technical Assistance Center (TAC) and other technical teams.
- Provide proactive maintenance and on-site customer support services.
- Organize periodic customer meetings and deliver Quarterly Business Review (QBR) reports.
Adecco is a private employment agency under Turkey Employment Organization's authorization 1554 license number 30.08.2023.Adecco, İŞKUR'un denetiminde 30.08.2023 tarihli 1554 No'lu lisans sahibi özel istihdam bürosudur.