Operations Manager

QUALIFICATIONS AND JOB DESCRIPTION
The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.
We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.
Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.
The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.
We are looking for a "Operations Manager" for our customer who has established itself as a major player in “Logistics Sector”.
QUALIFICATIONS
 

• Demonstrated ability to work in a fast-paced customer-facing environment,
• Analytical and critical thinking ability,
• Having at least 5 years of experience in the field,
• Strong communication and organization skills,
• Google Suite or Microsoft Office suite: intermediate professional level ,
• At least C1 level of English ,
• Field sales experience,
• Flexibility to adapt to changing circumstances and willingness to embrace new challenges,
• A team player who can effectively collaborate with colleagues and stakeholders to achieve common goals,
• Efficiently manage time and prioritize tasks to meet deadlines and maximize productivity.

• Welcome and onboard new partner-drivers

• Deliver high quality presentations to both new and existing partner-drivers
• Excellent negotiation and conflict resolution skills
• Track key metrics, data and KPIs to ensure that the team is operating at the highest level and are optimized to increase efficiencies
• Go beyond mere problem solving; identify root causes and make process improvement proposals to the Driver Operations team
• Eventually collaborate in supporting virtual channels: phone and in-app support
• Make outreach calls to drivers for feedback collection and to understand their needs and concerns
• Assist with events and promotions
• Availability to travel